Indiana University

Music Information Technology Services

Staff

MITS Help Line
855-7832
musicits [at] indiana [dot] edu (Contact MITS)

Philip Ponella
Director of Music Information Technology Services
Simon M275c
855-2970
pponella [at] indiana [dot] edu

Phil's primary position is to provide leadership and overall management of the music library, including oversight for public services, technical services, management of library collections, and supervision and evaluation of staff. In coordination with these responsibilities he also:

  • Manages and coordinates the use of technology (computing, recording/audio-video, networked information resources, telecommunications) at the Jacobs School of Music.
  • Assists, plans with, and guides academic and administrative departments in their use of information, computing, telecommunications and audio/video technology.
  • Supervises and coordinates the work of the Music Information Technology Services Department.
  • Prepares and monitors strategic plans, budgets, and vendor contracts.
  • Acts as JSoM's liaison to other University technology departments and represents JSoM on technology- related committees.
  • Works with faculty, staff, and students to ensure appropriate level of technology in classrooms, studios, offices and labs.
  • Collaborates with faculty on the development of technology-based curricula.Oversees the development of non-curricular training courses, workshops, and seminars in topics relating to administrative and academic uses of technology.

Andrew Aders
Systems Analyst/Database Programmer
Simon M367
856-0153
awaders [at] indiana [dot] edu

Provides the following services to Jacobs School of Music departments:

  • Designs, implements, develops and maintains administrative database systems.
  • Interfaces local school databases with campus systems, including registrar, bursar, admissions, purchasing etc.
  • Prepares and designs reports as requested by school administrators.
  • Provides training and support for administrators, faculty and staff in the use of customized and commercial software applications.

Neha Martin
Systems Analyst/Programmer
Simon M383
855-7832
ncmartin [at] indiana [dot] edu

Provides the following services to Jacobs School of Music departments:

  • Designs, implements, develops and maintains administrative database systems.
  • Interfaces local school databases with campus systems, including registrar, bursar, admissions, purchasing etc.
  • Prepares and designs reports as requested by school administrators.
  • Provides training and support for administrators, faculty and staff in the use of customized and commercial software applications.

Vacant
Music Library Computing Manager
Simon M365

This position is split with the University Libraries. Fifty percent of his time is dedicated to supporting library staff workstations and applications. He provides the following services to Jacobs School of Music departments:

  • Interfaces with the UITS Student Technology Centers staff to ensure proper installation and support for music applications on the 130 publicly accessible workstations in the William & Gayle Cook Music Library.
  • Provides support for the technology installed in JSoM classrooms.
  • Provides software support for music related applications and MIDI hardware.
  • Provides Macintosh support to JSoM faculty and staff.
  • Maintains the Faculty Research Lab in M364
  • Assists faculty wishing to integrate technology into their courses.

Julia Naab
IT Support Specialist
Simon M371
855-7832
jlnaab [at] indiana [dot] edu

Provides the following services to Jacobs School of Music departments:

  • Provides leadership and guidance in the hardware acquisition process.
  • Assists in planning new hardware configurations and purchases.
  • Investigates and evaluate new hardware and software products.
  • Serves as a point of contact with vendors.
  • Provides pre-purchase consulting for capital budget planning.
  • Installs new hardware and software.
  • Disposes of retired hardware.
  • Maintains computer inventory lists.
  • Coordinates with the Jacobs School of Music Facilities office to maintain inventory in the CAMS system.
  • Supports desktop “infrastructure,” e.g. operating systems.
  • Provides software support for faculty, staff and students; when necessary refers users to other campus consulting resources.
  • Responds to requests to diagnose problems and makes appropriate referrals for operating system and applications software issues.
  • Educates and assists users in “backup and restore” processes.
  • Educates and assists users in virus protection software and processes, and assist with the eradication of viruses where necessary.
  • Alerts the Jacobs School community about desktop security situations and provides prompt guidance.
  • Provides basic network management.
    • Advises/assists users with network security
    • Provides the first level resolution of network issues.
    • Contacts UITS Telecommunications for 2nd level resolution of network issues.
    • Manages IP addresses, remote and campus network access processes.
    • Upon notification, investigates possible security problems.