Music Information Technology Services

David Altenhof
Webmaster
Simon M365
856-0528
daltenho [at] indiana.edu

Provides general technical assistance and training to faculty, staff and students responsible for departmental Web pages that reside on the School’s webserver found at: www.music.indiana.edu.

• Analyses, designs, implements, and maintains the Jacobs School of Music Web site.
• Creates audio/video/Flash/multimedia content for Web site using tools such as Adobe Creative Suite, Macromedia products, etc.
• Assists and guides departmental staff responsible for web content as they require technical assistance on the pages they maintain.
• Clarifies the University Web Policies and Procedures through ad-hoc training sessions, workshops, and briefings.
• Facilitates communication and collaboration among JSoM departments through the Web Advisory Subcommittee of the Information Technology Policy Committee and the use of listservs.
• Represents the JSoM at institutional-wide web related meetings.
• Provides user account administration.
• Designs, develops, tests, documents and maintains existing and new pages on the School’s website.
• Assists faculty and staff with associated systems, such as event calendar, course evaluation, and other content management systems (Copenhagen).
• Assists with new Web designs.

Neha Martin
Computer Support Specialist
Simon M369
855-7832
ncmartin [at] indiana.edu

• Provides leadership and guidance in the hardware acquisition process.
  
• Assists in planning new hardware configurations and purchases.
  
• Investigates and evaluate new hardware and software products.
  
• Serves as a point of contact with vendors.
  
• Provides pre-purchase consulting for capital budget planning.
• Installs new hardware and software.
• Disposes of retired hardware.
• Maintains computer inventory lists.
• Coordinates with the Jacobs School of Music Facilities office to maintain inventory in the CAMS system.
• Supports desktop “infrastructure,” e.g. operating systems.
  Provides software support for faculty, staff and students; when necessary refers users to other campus consulting resources.
• Responds to requests to diagnose problems and makes appropriate referrals for operating system and applications software issues.
• Educates and assists users in “backup and restore” processes.
  
• Educates and assists users in virus protection software and processes, and assist with the eradication of viruses where necessary.
  
• Alerts the Jacobs School community about desktop security situations and provides prompt guidance.
  
• Provides basic network management.
  
  • Advises/assists users with network security
    
  • Provides the first level resolution of network issues.
    
  • Contacts UITS Telecommunications for 2nd level resolution of network issues.
    
  • Manages IP addresses, remote and campus network access processes.
    
  • Upon notification, investigates possible security problems.

Philip Ponella
Director
Simon M275c
855-2970
pponella [at] indiana.edu

Phil's primary position is to provide leadership and overall management of the music library, including oversight for public services, technical services, management of library collections, and supervision and evaluation of staff. In coordination with these responsibilities he also:

• Manages and coordinates the use of technology (computing, recording/audio-video, networked information resources, telecommunications) at the Jacobs School of Music.
• Assists, plans with, and guides academic and administrative departments in their use of information, computing, telecommunications and audio/video technology.
• Supervises and coordinates the work of the Music Information Technology Services Department.
• Prepares and monitors strategic plans, budgets, and vendor contracts.
• Acts as JSoM's liaison to other University technology departments and represents JSoM on technology- related committees.
• Works with faculty, staff, and students to ensure appropriate level of technology in classrooms, studios, offices and labs.
• Collaborates with faculty on the development of technology-based curricula.
• Oversees the development of non-curricular training courses, workshops, and seminars in topics relating to administrative and academic uses of technology.