  |
|
|
|
|
Computer and Equipment PoliciesJacobs School of Music computing policies are set by the Information
Technology Policy Committee (ITPC), whose goal is to help Jacobs School faculty,
staff, and students make productive use of computing in their instructional,
research, and service activities, and advise Music Information Technology
(MITS) staff. The Web Advisory Committee is a subcommittee of the ITPC. Table of Contents Eligibility for Computing Resources The following are eligible for computing support:
New faculty, and faculty currently without a computer should contact Music Information Technology Services to request a computer. Requests for new staff computers should be requested by the staff member's supervisor. Baseline hardware configurations are reviewed annually and, in order to participate in volume discounts, generally follow configurations adopted by the campus. Computers in the Jacobs School of Music are replaced on a three-year cycle, with upgrades occurring in the summer. Faculty may elect either a Windows or Macintosh computer. Staff computers are generally Windows computers. The current standard configuration includes either a 15" or 17" flat-panel monitor and network connection to the school servers, campus network, and the internet. Requests for computers with capabilities beyond the baseline, for laptop computers, and for peripheral hardware (such as midi keyboards) are dealt with on a per-case basis and must include a detailed justification. Please make requests for new hardware and software as early in the year as possible. We have made an effort to provide networked printers to workgroups throughout the school and each faculty office is equipped with either a color inkjet or black & white laser printer. In a few locations where secure space is available, a shared laser printer is provided (mainly in selected administrative offices and in the office suites in the Simon building). Those with access to a networked laser printer are strongly encouraged (but not required) to forego having an individual printer in their office. Replacement printing supplies (paper and inkjet cartridges) are available in the mailroom (mu006a) and must be charged to department accounts. If you do not know your department account number, please see the mailroom staff. To maximize compatibility, all Jacobs School of Music computers are provided with a standard set of software. In the event a computer system becomes corrupted, MITS staff will restore the computer to its original state. Included on each computer are current web browsers (Microsoft Internet Explorer, Firefox, Safari) , and the latest supported release of Microsoft Office Professional, which includes Word (word processing), Excel (spreadsheet), Access (database) and Outlook (workstation-based e-mail). Music notation software (Finale and Sibelius) is available through a key-server system that restricts the number of simultaneous users of the program. Contact mustech@indiana.edu for installation. Requests for other software are evaluated on a per-case basis and generally must be purchased by individual departments. MITS abides by software licensing agreements and will not install unlicensed or illegally copied software. We will not install a licensed copy of a program on multiple computers unless such a situation is approved in the license. MITS staff provide hardware and basic software support. The staff installs hardware, responds to requests for hardware diagnosis and repair, and responds to limited software problems. Reports of computing problems should be reported by electronic mail to mustech@indiana.edu. If you lack e-mail access, call 855-7832 and leave a message. E-mail requests are preferred because they ensure the most efficient response. Priority is given to requests that affect a large number of people (e.g., a widespread networking problem). Individual requests are dealt with as quickly as possible. Although MITS staff will make a good faith effort to assist with software support, however, in-depth support for many applications is not possible. For software-related problems, users are encouraged to use the following resources: (1) online documentation, (2) the Services and Support unit of University Information Technology Services (UITS), and (3) the UITS Support Center (855-6789). Short classes are available for many computer applications through the uits steps classes at: webdb.iu.edu/ITTraining/scripts/reg/default.aspx?campusid=1
Jacobs School of Music computers are intended for use in on-campus offices and studios. In rare cases where faculty members wish to use a school-owned computer at home, approval must be obtained from MITS and possibly the ITPC. When such approval is made, faculty members must complete an off-campus inventory form available from Music Information T echnology Services or the Business A ffairs Office. MITS staff will provide service only for school-owned computers located on-campus. If faculty members have technical problems while using a school-provided computer at home, the faculty member must bring it to campus for repair. Documentation and software that are provided along with the computers at the time of delivery are considered part of the system and should remain in the same location as the computer hardware. MITS does not provide support for individually owned or home computers. Questions
about personal computer hardware and software should be directed to their original
manufacturer and/or vendor. Questions about problems with Internet connectivity
at home should be directed to your Internet Service Provider (i.e. Insight
broadband, SBC, etc.) Personal Computers on the School Network Indiana University provides a wireless network that may be accessed by
any faculty, staff, or student with a wireless-equipped laptop. In order
to gain access to the wireless network the laptop must be registered
(a ten minute online process) and you must have an active network ID. Email addresses are automatically provided to full-time faculty and staff members. It is expected that Jacobs School of Music faculty and staff will use their @indiana.edu email address to communicate with their colleagues within the school. Policies for email use are found at the UITS website. Password Policies Special Facilities for Faculty The Faculty Research Lab (m371) is available for faculty members who wish to learn about new technology in a private setting, or who wish to design and develop new multimedia applications. The lab includes both Windows and Macintosh computers, a scanner, and a cd burner for transferring recordings from various formats to digital format . For portable use, the Jacobs School of Music owns a small number of laptop computers and lightweight, high-resolution projectors. These are intended both for occasional classroom presentations and for those times when a faculty member must make an off-campus presentation at a remote location. Contact mustech@indiana.edu for more information or to reserve any of this equipment. Remote Access of Computers by MITS Staff All of the Mac and PC desktop computers within the school have been equipped with remote control software that allows Music Information Technology Services staff to connect to and control the computers via the network. When connected to a remote computer in this fashion, MITS staff can view the contents of the screen and control the keyboard and mouse cursor as if they were sitting at the computer. The remote control software allows MITS to troubleshoot problems and assist faculty/staff members with problems without having to travel to their office. MITS staff will only connect to remote computers in certain situations:
An icon on the screen (in the Windows system tray or the OS X menu bar) indicates when the computer is being viewed and/or controlled remotely. MITS will never access personal files without prior approval of the faculty or staff member. Computer Logout/Shutdown Policy Computers should be logged out of at the end of each day to protect the security of a user's documents and ensure that any maintenance that is performed on the computer does not result in the loss of user data. MITS staff members create nightly backups of users' data (f drives for Windows users, Home folders for Mac users) which can fail for certain files if those files have been left open by a user that has remained logged in. Logging out ensures that all of your data will be backed up successfully. MITS sometimes need to apply software and security updates to individual computers and are unable to apply those updates if a user has remained logged into a computer. Logging out of your computer is also the only way to ensure the safety of your files and information; if you don't log out of your computer, anyone with physical access to your computer can access your files. MITS creates periodic backups of important data. Faculty and staff desktop computers (both PCs and Macs) have their users' data folders backed up nightly. In the event that a file or folder is accidentally deleted, please contact MITS staff as soon as possible to arrange for the restoration of the file. Please be ready to provide at least the filename(s) of the deleted file(s) and their location or path if possible. Recovery requests must be made no later than four weeks after the file was deleted.
|
 |