Music IT Services

Supported Software

Music Information Technology Services provides support to faculty and staff members for all of the software that is pre-installed on school computers, including:

Windows Software

  • Windows 10
  • Microsoft Office 2016
  • Adobe Acrobat DC
  • Microsoft Lync

Macintosh Software

  • High Sierra (10.13) operating system and their associated applications.

Other software (cross-platform except where indicated):

Web Browsers:
  • Mozilla Firefox
  • Internet Explorer
  • Microsoft Edge (Windows 10)
  • Chrome
  • Safari (Mac)
Email Clients:
  • Outlook
  • OSX Mail (Mac)
Music Software:
  • Finale
  • Audacity
  • Sibelius

Installing Software

Faculty and Staff members can install software using Software Center on PCs and the Casper Self Service application on Macs. By using Software Center and Self Service, many of the software titles listed above can be downloaded and installed without administrative credentials.

To access Software Center, click the Start button and type Software Center in the search box. It should show the program at the top of the list. Click that to open Software Center. You should see the Applications page showing all the software available for you to install.

To access Casper Self Service, the application should be in your dock with this icon:

Self Service Icon

Click the icon to launch Self Service which will show all the applications available for install. If you do not see the icon in your dock, open Finder > Applications > Self You can sort by category on the right-hand side of the application.

The applications shown are all available applications. By no means do you need to install all, or any, of the software titles shown. Also, updates for the applications should get pushed down and installed to your computer automatically as long as you log out when you are not using it.

Personal Hardware

We do not support or troubleshoot personal computer hardware issues other than assiting with enabling access to the IU wireless network. Questions about problems with personal computer hardware should be directed to the manufacturer or vendor (Dell, Apple, etc.).