Indiana University

If you are encountering problems with the stream, please check out the topics below. Most problems can be solved by refreshing your browser, emptying the cache, restarting your browser, and in some cases a reboot of your system. If you are still encountering problems please send an email to iuml@indiana.edu. We check this account regularly during live webcasts. You can also send a message to the chat.

System Requirements
For an optimal playback experience, we recommend the following minimum system requirements for your device:
  • A broadband internet connection with a download speed of at least 1.5 Mbps.
  • A relatively current PC or Macintosh computer w/ at least a 2.3 Ghz Pentium or Core Duo processor and 1 GB RAM.
  • Windows 7 or above, Macintosh OS 10.4 or above.
  • The most current version of Chrome, Firefox, Safari, or Edge.
  • Adobe Flash Player 10.1 or above.
  • Javascript must be enabled.
The majority of recent iOS and Android mobile devices should be compatible. The page will likely not display correctly on PCs running Windows XP or earlier, or in Internet Explorer versions 10 or earlier.
Navigation and Getting Started
The Page is Not Loading Correctly
Your browser has probably loaded a cached version of the website. Try refreshing your browser. If that does not work, empty the cache and then refresh your browser.
I am Hearing an Echo
You probably have two instances of the video player open. Check the windows menu of your browser.
The Live Stream is Not Working
You are probably watching a cached version of the webpage. Try refreshing your browser. If that does not work, clear the cache.
The Video is Jerky, Buffers, or Stops Playing
Check to make sure that you are running the latest version of your browser and the Adobe Flash player. Rebooting your computer may help. If this does not solve the problem then it is likely that your internet connection is too slow. You can try forcing the player to the lowest resolution by clicking on the HD icon in the video window playbar and choosing 360p.
The Audio and Video are out of Sync
Refresh or restart your browser, if this does not work it may be because of a server-side problem. Occasionally the audio and video synchronization will float, we monitor the stream closely and will correct any synchronization problems as soon as possible. If the problem is not fixed within a couple of minutes please send a message to the chat or blog, or email us.
The Sound is too Soft
We use very little audio dynamic range compression on our webcasts. While the sound may be somewhat softer than other content on the internet, we feel that it is important to broadcast the true dynamic range of the performance and deliver an experience that is as close as possible to the actual sound in the hall. Most external computer speakers will have enough power to make the sound loud enough, better yet, hook your computer up to your stereo system or use your best headphones.
Closed Captions
Live captioning is not currently available for all of our productions. Please contact us at iuml@indiana.edu if assistance is needed with accessing a captioned version of this stream.